Head of Support

Join FoxyDevelopment as our Head of Support and become a key player in delivering unparalleled customer experiences in the adult entertainment industry. Champion our commitment to exceptional service and lead our team in providing innovative support solutions. Your expertise and strategic insights will enhance customer satisfaction, maintaining our status as a leader in the industry.

Your Role:
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‍In this crucial role, you will oversee the development and implementation of our support strategies. Your responsibilities include managing the support infrastructure, crafting effective response protocols, and aligning our support services with broader business objectives. You will be instrumental in making key decisions that enhance our support capabilities and client relations.

Your Team:‍

You will lead a diverse and skilled team of support professionals. This team, brimming with dedication and expertise, is focused on elevating the customer experience and solving challenges innovatively. Your guidance will nurture their skills and foster a culture of empathy, efficiency, and continuous improvement.

Requirements:

• Who are you?
• 3+ years of experience in customer support or service management.
• Proven track record in leading support teams, preferably in the tech or adult entertainment industry.
• Excellent communication skills and a strong customer-focused approach.
• Ability to handle high-pressure situations with patience and professionalism.
• Passionate about driving success and excellence in a dynamic and diverse environment.

Benefits:

• Be part of a culture that values trust, ownership, and a standard of excellence.
• Work in a dynamic, action-oriented environment with a team of knowledgeable professionals.
• Enjoy the flexibility of language use – English is our primary mode of communication.
• Choose to work remotely or from our stylish office hubs located in major European cities.
• Receive top-notch equipment, including a MacBook Pro and iPhone, to aid in your role.
• Benefit from flexible working hours and a generous holiday policy.
• Attractive compensation package to match your expertise and contribution.
• Engage in company-wide events and outings that foster team spirit and connectivity.

As the Head of Support at FoxyDevelopment, you'll not just be managing a team; you'll be shaping the way we interact with and support our esteemed clientele, making a direct impact on our ongoing success and reputation in the industry.